Conditions of Carriage

Full Passenger Agreement & Legal Terms

1. DEFINITIONS: In this contract: “ticket” means a passenger ticket and baggage check‚ or in case of an electronic ticket the itinerary/receipt if applicable‚ of which these conditions form part; “carriage” is equivalent to “transportation”; “carrier” means all air carriers that carry or undertake to carry the passenger or his/her baggage here under or perform any other service incidental to such air carriage; “electronic ticket or e-ticket” means the itinerary/receipt issued by or on behalf of the carrier and if applicable‚ a boarding document; “Montreal Convention” means the convention for the Unification of Certain Rules Relating to International Carriage by Air signed at Montreal‚ 28th May 1999 effective from 4th November 2003.

2. LIABILITY: The liability of Auric Air Services Limited (Auric Air) in respect of carriage of passengers here under is subject to the rules and limitations relating to liability established by Montreal Convention and to the Tanzania Civil Aviation Carriage by air regulations 2008.

3. CHECK-IN PROCEDURES: Check-in counters close 20 minutes prior to Scheduled Departure Time at major airports and 15 minutes prior to Scheduled Departure Time at bush strips and other airstrips. Passengers failing to check-in on time will not be accepted for travel and will forfeit their ticket. Passenger will be marked as No-Show and will be liable for a No-Show fee. Auric Air reserves the right to allocate seats to standby passengers if ticketed passengers have not checked in on time. It is the travelling passenger’s responsibility to ensure they have photo identity card to prove their identity while checking in. Auric Air’s Check-in staff have the right to deny boarding pass in an event of any suspicion.

5. FREIGHT: Freight is strictly carried at the sole discretion of the Captain. It is responsibility of the owner to insure any freight. In the event the freight being lost or damaged‚ liability is limited to a maximum of US $20 per kg. Auric Air has no responsibility for cash‚ credit cards‚ jewelry‚ cameras‚ computers or other valuables contained in checked baggage.

6. INFANT & CHILD POLICY: Infants under 2 years of age are carried free provided they do not occupy a seat. Children aged 11 and under are carried at 75% of the adult base fare.

7. PETS: Carriage of Pets is not permitted on scheduled flights regardless of airline-approved containers.

8. MINORS & INFANTS: Unaccompanied Minors under the age of 12 are not permitted. Infants under the age of 2 weeks cannot be accepted for travel.

9. WEAPONS: All firearms or weapons MUST be declared upon check-in to relevant Government Authorities at major airports‚ or the pilot when departing from bush airstrips.

10. SCHEDULE DISPATCH: Auric Air undertakes to use its best efforts to carry passengers and baggage with reasonable dispatch reliability. Times shown on tickets are estimates and form no part of the contract. Auric Air reserves the right to change departure times‚ routes‚ or carriers for operational‚ weather‚ or safety reasons.

11. DELAYS: In an event of a significant delay Auric Air will provide refreshments/meals. In an event the delay leads to an overnight then Auric Air will provide a maximum of USD 80 per passenger to cover over-night accommodation and meals.

12. RESERVATIONS: Reservations must be modified or cancelled 14 days before scheduled flight departure date. Fare difference may be applicable.

15. REFUND POLICY: Once issued‚ tickets are non-refundable and non-transferable. Prepaid amounts for cancelled bookings are held as credit on account for future travel within six months from the date of payment.

16. PRIVATE CHARTER CANCELLATION: Less than 15 days: 25% fee. 7 days to 48 hours: 50% fee. Less than 48 hours: 75% fee. Day of departure: 100% fee.

17. EMPTY LEGS: For Private chartered flights quotations‚ the empty legs are shown for cost calculation purposes ONLY and are owned by Auric Air Services Ltd.

18. TAXES: Auric Air reserves the right to revise Government taxes‚ Safety Fee‚ and Fuel Surcharges as enforced by the Government.

19. SMOKING: All Auric Air flights are non-smoking flights.

20. DENIAL OF BOARDING: Auric Air reserves the right to deny boarding for safety risks‚ intoxication‚ mental/physical risk‚ refusal of security checks‚ or threatening/abusive behavior.

21. OPERATIONAL DENIAL: In an event a passenger is denied boarding for operational reasons on part of Auric Air‚ they are entitled to a Full Refund or a seat on the next available flight.

22. DANGEROUS GOODS: Dangerous Goods and Restricted items cannot be carried on-board.

23. FLEET OPERATIONS: Auric Air operates light aircraft. Groups may be required to split across separate aircraft. Passengers may have to be weighed for safety on flights from short bush airstrips.

24. WEBSITE ACCURACY: Use of services or content on the website is subject to availability or price changes prior to confirmation.

25. CLAIMS: All claims to be received in writing within 7 days of occurrence. Disputes are governed by the Court of Law of Tanzania.

26. CONNECTIONS: Auric Air does not take responsibility for delayed or missed connections with other carriers.